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Digital Gold combines the reliability of gold with online convenience.

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your 24K gold.

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frequently asked questions

1. What is IIFL Securities Digital Gold?
  • IIFL Securities Digital Gold, offered by SafeGold, is a way of buying physical gold without needing to physically hold the gold.
  • It combines the convenience and speed of the internet with the safety of a SEBI registered Trustee, and more security than traditional gold purchases.
  • The physical gold is stored safely for you in vaults.
  • Digital Gold is neither a financial product nor a deposit but a method of purchasing gold for your personal needs.
IIFL Securities Digital Gold, offered by SafeGold, offers 24 Karat Gold of 9999 fineness (99.99% pure). SafeGold sources “Good Delivery” bars from trusted sources for the digital gold offered to you. The gold is independently tested periodically.
SafeGold is a product of Digital Gold India Private Limited- an institutionally owned company, with investment from Beenext Ventures, Pravega Ventures and the World Gold Council.
IIFL Securities Digital Gold is powered by SafeGold, which has entered into a relationship with IDBI Trusteeship Services Limited to act as a Security Trustee for all digital gold customers. The Security Trustee is entitled to act on your behalf and ensure that your interests are protected. The Security Trustee will have a charge on the gold associated with accumulations held by you.
IIFL Securities Digital Gold (offered by SafeGold) buys international grade bullion from institutional suppliers and sells this to consumers. When customers sell gold back to us, we sell it back to institutional participants in the wholesale bullion market, where the buyback rate is lower than the selling rate – this is referred to as the buy-sell spread.

In addition to the buy-sell spread in the commercial bullion market, GST is added to the buy price, but it is not levied on any sell transactions. Further, there are charges incurred on the payment gateway, trustee, insurance and custodian fees which also contribute to the difference in buy and sell price.
Currently, we do not allow customers to add their GSTIN details to their profile. However, we are working on offering a solution for this in the future.
We are sorry! Your transaction could not be completed because of a technical glitch, due to which the gold has not been credited to your account.

The refund has been already initiated for the mentioned transaction. You should receive a refund through the same payment instrument, for the amount deducted, within 2-5 business days.

Kindly let us know if you need any further assistance.
SafeGold purchases physical gold from its approved suppliers throughout the day, and gold is added to the vault prior to being sold to Customers. This is subject to a daily reconciliation performed by the Security Trustee, to ensure that there is no circumstance in which gold has been sold to Customers without being physically purchased by the company prior to the sale.
A Sell Transaction can be initiated 48 hours after purchase, i.e. if you have bought gold on Monday at 6 PM, you will be able to sell that gold on Wednesday at 6.01 PM.

You should receive your funds within 2 working days from the date on which you have sold your gold.

If you face any issue, we’d request you to please share the error message with us to assist you further.

For any further assistance required, please connect with SafeGold on 8881000800
(available from Monday - Saturday, 9 am to 6:30 pm) or write to care@safegold.in .
No, the 48 hour cool off period is only applicable to the amount of gold purchased in the previous 48 hours, not to the rest of your balance.
All coins and bars offered on our platform are specially manufactured in state of the art facilities, with zero negative tolerance for weight and purity. The products are sealed in international quality tamper evident packaging with a unique serial number, which ensures foolproof quality and complete traceability for each coin.
You can exchange your Digital Gold balance for jewellery at our Partner Jewellers, through their website, or through their retail stores. You can choose the jewellery you like and decide on the amount of Gold you would like to use to purchase the jewellery. The remaining payment for the item can be completed through the normal payment methods offered by the Jeweller Partner.

You can take the following steps to exchange your gold for jewellery:
  1. For online options,, visit www.candere.com or www.caratlane.com, and for offline options, visit your nearest CaratLane or Tanishq store.
  2. Share your registered mobile no. and the SafeGold balance you wish to exchange.
  3. You will receive an OTP on your mobile phone to confirm the transaction.
  4. On verification of the OTP the gold will be transferred. You can pay the making charges and place the order for your jewellery.
You can also this video to find out more - https://youtu.be/eY7VHIdoC78
For more details or any assistance required, please call us on 8881000800 Mon-Sat 9:00 am to 6:30 pm.
IIFL Securities Digital Gold (offered by SafeGold) provides you with a sell price quote and you can choose to sell any amount starting with a minimum of Re. 1 to a maximum of the amount of gold that they own.

Proceeds will be sent within 2 working days to the bank account number you have provided to us. The sell quote may be temporarily unavailable in the unlikely event of a disruption in the bullion market.
It takes 2 working days to get money credited to your account once you have sold your gold. If the sell transaction is completed on Friday, Saturday or Sunday, then you will receive your sales proceeds by Tuesday of the following week.

Please refer to the UTR number by logging into your digital gold account or visiting www.safegold.com,
click - My profile >Transaction history.

If you have any further queries, please let us know by replying to this email or call us on 8881000800
(available Monday - Saturday, from 9am to 6:30 pm).
For getting the physical delivery of your gold, you need to place a delivery request by logging in to your digital gold account.
  1. You can request for all or part of your gold holding, from 0.5 gm (and multiples thereof)
  2. You can select the denomination of the gold you wish to withdraw from the available options of coins
  3. Each coin will have different making charges, based on the actual weight and design of the coin
  4. You must confirm the transaction by paying the additional making and delivery charge.
  5. Your gold product will be delivered at your notified address by a logistics provider arranged by SafeGold, and you will receive a confirmation on your registered mobile number.
  6. You will receive a dispatch confirmation and the waybill number of the courier company which will allow you to track your package online.
For any further assistance required, please connect with us on 8881000800 Mon-Sat, 9 am to 6:30 pm or simply reply to this email, I will be happy to assist you
Gold is a precious metal and attracts income under the head Capital Gains. As per the income tax act, Gold is considered as a taxable asset. If gold is held for a period of more than 3 years, either in digital or physical form, the gains arising from the sale of gold is taxable as long term capital gain (20%), and is eligible for the benefit of indexation of the acquisition cost of gold. If gold is held for a period of less than 3 years, either in digital or physical form, the gain arising from the sale of gold is taxable as per your existing income tax slab.

The taxable event for the purpose of the above is the sale of gold.
Please obtain advice independently or from your tax advisor prior to taking any steps.
The gold associated with accumulations in your account is separate from the other assets of the Company (SafeGold). An independent Security Trustee appointed by the Company acts for and on behalf of the customers. The gold purchased by the Company associated with the accumulation in customer accounts is transferred to the Custodian appointed by the Company for the product. When the customer asks for delivery, the requisite quantity of gold will be removed from the Custodian and delivered to the customer through a reputed courier service.

Since the Security Trustee has a charge over the gold over other commercial creditors till the time of fulfillment and the gold is separate from the other assets of the Company, any unlikely adverse event happening to the Company should not affect the gold associated with the accumulation in your account. Further, the title of the gold clearly rests with the customer and the physical gold stored with the Custodian on account of SafeGold customers is not an asset of the Company in any way.
1. What is the role of the “Security Trustee”?
IIFL Securities Digital Gold is powered by SafeGold, which has entered into a relationship with IDBI Trusteeship Services Limited to act as a Security Trustee for all digital gold customers. The Security Trustee is entitled to act on your behalf and ensure that your interests are protected. The Security Trustee will have a charge on the gold associated with accumulations held by you.
1. What is the minimum buy & sell value in Digital Gold?
The minimum buy or sell value is ` 1. You can buy/sell gold, 24x7, including weekends and public holidays.
No, there is no upper limit to the amount or quantity of gold a Customer can purchase or sell.
A live buy-sell quote is published on the screen which will be derived from the wholesale bullion market plus a commission to cover operating costs. The actual purchase price paid by the customer will always be transparently published so the customer has a chance to compare with all other sources before entering into a transaction. Gold in grams up to 4 decimal places shall be credited to the customer's account on receipt of funds.
The price of gold changes dynamically throughout the day. However, it is locked for 5 minutes at the time of confirming purchase so that payment may be completed.
Yes, the price of gold changes on all days of the week, including on weekends and public holidays.
Gold purchased on a particular date cannot be sold on the same date. However, you can sell your previous Gold balance, if any.
You can use your preferred method of payment from debit card, credit card, netbanking, UPI or payment wallets to complete your purchase.
The proceeds for your sell transaction will be deposited in the linked bank account you have provided details of. The proceeds will be deposited within 48 hours of the successful sell transaction.
IIFL Securities Digital Gold by SafeGold, will provide a live buy-sell quote for you, which will be derived from the wholesale bullion market plus a commission to cover operating costs. The actual purchase price paid by you will always be transparently published so that you have a chance to compare with all other sources before entering into a transaction.
If your email address has been provided, an invoice shall be emailed to you as an attachment after each successful transaction. It is also available on the platform, by logging in to your digital gold account and going to your Transaction History section.
You can refer to the Transaction History section for a detailed transaction history. You will also receive a monthly statement by email.
An invoice is sent to you by email/ SMS after each transaction. It is also available in the Transaction History section once you log in to your digital gold account.
No, you cannot have a joint account for digital gold.
1. What is the Digital Gold Savings Instalment Plan?
A Digital Gold Savings Plan (“Gold SIP”) is a systematic savings tool that allows customers to accumulate gold by choosing a fixed instalment amount on a weekly/monthly basis for a selected duration.
You can sign up for the Gold SIP by registering for a digital gold account and completing the process for KYC verification and setting up an e-mandate through your debit card, Netbanking, or credit card.
Yes, you can choose more than 1 Gold Savings Plan by adding individual SIP details for each.
No, this is an entirely digital product, and hence Post-Dated Cheques (PDCs) are not available as a payment method for this product.
Yes, the frequency of the instalment is up to you. You can choose to purchase on a monthly or weekly basis.
The minimum term for the Gold SIP is 2 months. There is no maximum term- i.e. you can save through a multiyear instalment plan as well.
You can choose a minimum of ` 100 to start the Gold SIP.
Yes, you can make changes to your Gold Savings Plan in two ways – either increase the instalment amount or increase the duration of the plan. However, you cannot decrease the instalment amount, or change the frequency of the instalment. Please write to care@safegold.in to make these changes. It'll take us 2-3 working days to change it for you.
The Gold SIP enables you to purchase a quantity of gold in grams or as per a fixed rupee value, on a periodic basis. You will be buying physical gold through each instalment, i.e. this is not a cash deposit scheme.
Once the payment for an instalment has been successfully completed, you will be issued an invoice for the purchase.
Instalments shall be deducted at a predetermined time on the date of the instalment. The price for each instalment shall be as per the prevailing buy price offered at the time of completing the transaction.
You can cancel or pause your Gold SIP at any time by writing to our customer support team at care@safegold.in. It normally takes 4-5 working days to process a cancellation or pause request, post which you will not be charged for the next instalment. For any instalment that occurs in this timeframe, the amount will be deducted.
1. Can the gold be delivered to the residence?
Yes, you can take delivery of your gold balance to your home. Simply log in to your digital gold account and choose the coin weight you would like delivered. It will be sent to your designated address within 2-7 working days.
Once you place a delivery request, you have to accept the delivery made to you. It cannot be made at a later date.
No, you can only request delivery to the address you provided at the time of registration on the platform. However, you can visit a partner jeweller of SafeGold and choose to take delivery of jewellery through a store located near you.
No, your address on the delivery request, once accepted on the platform, cannot be changed.
No, you cannot cancel the purchase order of gold once it has been successfully placed on the platform.
Once you place a delivery request, you must accept the delivery made to you. It cannot be cancelled or delivered at a later point in time.
In case of delivery of coin/ bar, the shipment will be mandatorily delivered to your registered address as provided by you and confirmed at the time of delivery request. SafeGold maintains a list of serviceable pin codes, and prior to making any purchase. You will be informed whether their pin code is serviceable by the us.
Yes, you will be required to pay the minting/ making charges, delivery charges and applicable taxes. All coins are manufactured at NABL certified laboratories and further tested independently, to certify purity and delivered in tamper proof packaging. Charges may be viewed on www.safegold.com.
1. Where is the gold stored when you buy Digital Gold?
The gold purchased on behalf of the customer shall be stored with a reputed custodian on a consolidated basis i.e. daily purchase across all the customers. The Security Trustee (IDBI Trusteeship Services) acts on the customer’s behalf to ensure that gold balances match with customer holdings on a daily basis, and an independent auditor also confirms the balances with the custodian and Trustee each quarter, to reconcile the amounts.
SafeGold has partnered with the global market leader in secure logistics and vault services- Brink’s, to store your gold. As part of their duty, the secure storage provider takes out a comprehensive insurance policy, which includes the cover on your gold. Over and above that, SafeGold has insurance cover for the period where the gold is in transit, when the gold leaves the vault. The risk & insurance policies are reviewed regularly by the company to ensure adequate coverage for additional or specific risks.
You can store your gold with SafeGold for a period of 10 years from the date of purchase. The custody shall be without charge for the first 5 years, and thereafter, will continue to be stored by SafeGold for a nominal fee to cover storage costs. You will be intimated in advance of being charged the fee, and will have the option to sell or request delivery of your gold at all times.
1. What if I die during the tenure of the plan?
In the event of your death, as per the process specifically allowed by IIFL Securities and DGIPL, and subject to the required due diligence, the title to your Gold lying in the vault and your account shall transfer to your legal heir.
For any queries with respect to your gold, you can reach out to care@safegold.in or call on 8881000800 (Monday-Saturday from 10 am to 6:30 pm).
Digital Gold is neither a Collective Investment Scheme nor a Deposit. Thus, this plan doesn’t fall under the purview of SEBI or RBI, and there is no regulator for this product offering. To ensure that your interest is of foremost importance, a Security Trustee has been appointed by SafeGold on behalf of all Customers. For any grievances specifically in relation to your gold purchase and related transactions, you can approach the Security Trustee.